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While some patient access representatives in the emergency department (ED) at Greater Baltimore (MD) Medical Center collected co-pays consistently, others collected almost nothing, reports Sherry Jones, ED patient access supervisor.
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Health insurance exchanges (HIX) have been in the works for a number of years now. Having survived legislative, legal, and electoral challenges, the part of the Affordable Care Act healthcare reform law that mandates the exchanges remains intact.
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Your tireless efforts and novel approaches might have dramatically increased revenue and satisfaction at your organization. However, hospital leaders typically dont connect these great results to the work done by patient access, unless you tell them so.
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When the health insurance marketplaces open next year, it will mean that plans will be available to everyone regardless of state of residence, pre-existing condition, or potential risk to the insurance company, according to the National Association of Healthcare Access Management (NAHAM), quoting an article in Politico.
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Do your registrars use their own judgment to determine patients race and ethnicity because theyre too embarrassed to ask the person standing in front of them?
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The deadline for states to decide on the route to take for their health insurance marketplace has come and gone without any last-minute decisions, says the National Association of Healthcare Access Management (NAHAM), quoting a story in Kaiser Health News.
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At University of Pittsburgh Medical Centers Physician Division, every interaction with the patient is designated as an opportunity to collect an outstanding balance, says Karen Shaffer-Platt, vice president of the revenue cycle.
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If a physician complains that a visit should have been scheduled as 40 minutes instead of 20 minutes because of the patients multiple diagnoses, wouldnt it be great to be know exactly what the patient said during the initial call, instead of assuming it was the schedulers error?
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If it seems like you are seeing increasing numbers of patients with high-deductible health plans, its not your imagination.
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The Department of Health and Human Services (HHS) published a final rule on Feb. 25 outlining essential health benefits that must be covered by all insurers wishing to participate in the new health insurance marketplaces.
