Hospital
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Assistants can perform a variety of duties
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Be proactive when hiring a CM assistant
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Communication breaks down barriers to care
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Plan carefully before embarking on CM program
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Health system focuses on at-risk pregnant women
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On-site case manager creates win-win situation
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Coordination and control: Who should call the shots?
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Hone your collaborative skills to better manage patient care
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Low health literacy hurts patient compliance
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Guest column - Jody: A case study