Hospital
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Access commitment fosters retention and good morale
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It doesn’t cost a lot to reward staff effort
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Humor, rewards, and straight talk motivate upfront collections effort
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CRM called ‘ultimate’ in call center progression
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Patient Education Quarterly: On-line support: Should you or shouldn’t you?
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Critical Path Network: Use algorithm to treat abdominal pain
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Case managers emerge as focal point of unique team
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Develop customer-centric hospital CM model
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2001 Salary Survey Results: How do your salary and benefits stack up against others’?
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Patient Education Quarterly: On-line education, support is winning combination