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When officials with the Everett (WA) Clinic wanted to change the organizations culture to emphasize patient safety, they realized that a key strategy was getting physicians and employees to report their concerns freely and without fear of backlash.
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The devastation and human suffering caused by Hurricane Katrina is mind-boggling. While the television and radio talk shows were filled with people blaming each other for the slow response, home health agencies joined together to address the needs of patients who found themselves away from their homes, unable to reach their own health care providers, and in some cases, separated from their families.
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Nine years after an automobile accident left her a quadriplegic and seven years after she had a mastectomy following a diagnosis of breast cancer, Janet Brown, RN, BSN, BA, CPHQ, FNAHQ, was surprised to learn that case management services are available through both her independent practice association (IPA) and HMO.
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During a recent JCAHO survey at McKay Dee Hospital Center in Ogden, UT, surveyors used the organizations own preparation tools to interview staff.
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An emergency department patient is brought in for an X-ray, but the nurse forgets to tell the radiologist about the patients allergy to contrast dye. During a change of shift, a caregiver doesnt mention that the patient is at high risk for a fall injury.
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The role of the quality professional is more important than ever, agree experts in the quality field interviewed by Hospital Peer Review.
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Hundreds of service handoffs take place everyday when patients are transferred between caregivers and units. Ideally, a hand-off transfer of responsibility for a patient occurs without a break in patient care and associated activities.
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Although large organizations tend to have access to major resources and communitywide planning, smaller organizations often find themselves out of the loop when it comes to disaster planning.
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Has your organization ever had volunteers offer help during a disaster but was unable to utilize the extra manpower because credentials could not be verified?
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Your recent disaster drills may have prepared you for scenarios such as local school bus accidents, an explosion at a nearby plant, or chemical spills at a factory.