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When an employee is out of work for an extended period with an injury or illness, his or her absence creates a physical and emotional void. The work needs to be done, and co-workers and supervisors look forward to the employees return. That is, unless the employee isnt really wanted back.
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Everyone who works in health care has a list of ideas for what needs to be done to improve client satisfaction, but one theme appears to be a common thread throughout: communication.
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Case managers know that their services potentially can benefit their clients health, wellness, and autonomy. That impact, however, may not routinely be measured against specific performance indicators. Case management services can produce improvements in health care quality and cost-effectiveness. Those beneficial results, however, may not be systematically tracked and analyzed.
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A series of award-winning population-based and multilayered disease management programs has resulted in high member satisfaction ratings, improved HEDIS scores, and decreased utilization over time by members in the program for Anthem Blue Cross and Blue Shield plans in Indiana, Kentucky, and Ohio.
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In an effort to spur documentation, standardize teaching, and ensure patients will be ready for a safe discharge, many institutions utilize checklists, guidelines, and teaching plans. However, the implementation of these tools doesnt necessarily guarantee the desired result will be achieved.
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A study conducted by Saeed Syed, MD, a hospitalist physician with Cogent Healthcare, a provider of inpatient management programs, compared results between patients treated by voluntary attending physicians and those treated by the hospitalist/clinical pharmacist team. The hospitalist/clinical pharmacist group had a 23% shorter length of stay, a 21% lower cost of medications, and 1.5 fewer medications per patient than the comparable patient group treated by the voluntary attending model.
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Case managers rarely are involved in adverse patient incidents, yet they can learn a lot about discharge planning failures by applying accident investigation tools. Accident investigation techniques can be helpful for evaluating why discharge planning didnt go as expected.
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New Jersey hospital wins Baldrige award; AHRQ releases new diabetes care guide.
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A study published in the Dec. 21, 2004, Annals of Internal Medicine showed that patients enrolled in the Department of Veterans Affairs health system (VHA) were more likely than a national sample of similar patients in the general population to receive preventive care and chronic care recommended by established national guidelines.
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Danbury (CT) Hospital takes a team approach to facilitating patient flow, with a series of initiatives coordinated by a multidisciplinary Discharge Admissions Review Team (DART) that meets regularly to assess whats working and what needs improvement to get patients in and out of the hospital safely.
