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After the Agency for Healthcare Research and Quality (AHRQ)'s Hospital Survey on Patient Safety Culture was completed by staff at Our Lady of the Way Hospital in Martin, KY, results revealed that improvements were needed for communication during handoffs.
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Many top hospital decision makers still fail to recognize that case management is a core function of patient care, not an optional service that needs to prove return on investment, says Karen Zander, RN, MS, CMAC, FAAN, principal and co-owner of the Center for Case Management in South Natick, MA.
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If a nurse failed to respond to a patient's call light in a timely manner with no harm resulting, would you consider this a "medical error?" Probably not, but the patient might.
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With data collection requirements continuing to increase, you'll need to be sure that internally identified priorities aren't falling by the wayside.
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The clinical expertise of case management is increasingly being used in the access process, and in the next five years many of the functions of the two disciplines will be consolidated.
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When it comes to quality assurance in the customer service arena, those patient satisfaction surveys that have become ubiquitous in health care may not be providing accurate feedback, suggests Michael Friedberg, FACHE, CHAM, a manager with Besler Consulting in Princeton, NJ.
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A former patient has revived a lawsuit accusing the Duke University Health System (DUHS) in Durham, NC, of negligence related to an incident in which surgical instruments were mistakenly washed in used hydraulic fluid from the hospital elevators instead of sterilizing fluid.
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When Sumter Regional Hospital in Americus, GA, was severely damaged by an F3 tornado, one thing they didn't have to worry about was keeping their web page updated with disaster information.
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When patients were evacuated from Sumter Regional Hospital in Americus, GA, after an F3 tornado hit on March 1, 2007, a temporary treatment center was set up next to the shelter area inside the town's First Baptist Church.