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According to The Joint Commission's John Herringer, associate director, standards interpretation group, its policy on patient "complaints" has not really changed.
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In 1999, the Centers for Medicare & Medicaid Services (CMS) established a hospital Patient's Rights' Condition of Participation (CoP).
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If ED physicians and nurses could choose only one strategy for avoiding lawsuits, it should be to keep patient satisfaction levels high, say several experts.
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Another committee? This doesn't have to be a frustrating item on your to-do list.
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She presents on the topic all the time because, she says, it's a tough one for hospitals time- and data-intensive.
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Though the utility of the rapid response team on decreasing mortality has been questioned in recent literature, no one disputes the importance of early recognition of patient deterioration or subsequent early intervention.
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The Joint Commission issued its first sentinel event alert in August 2009. The issue: Leadership's role in committing to safety and promoting quality care.
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They made every list, accolades coming left and right. A safety culture had been born and bred and things were looking good for Memorial University Medical Center in Savannah, GA.
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Due to continuing reports of wrong-site surgeries and continuing concern from the field, The Joint Commission in 2009 took a look at its Universal Protocol and its No. 1 purpose to prevent wrong-site, wrong-person, or wrong-procedure surgeries.
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The Joint Commission had said it would not be adding any new National Patient Safety Goals for 2010. And it didn't. And most of the changes it did make it characterizes as mostly editorial, clarifying language. But there are some significant changes. Chief among those: Of 20 NPSGs, there are now 11.