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Project Dulce, a diabetes care management program housed at Whittier Institute for Diabetes in La Jolla, CA, has successfully addressed not only the difficult challenge of helping patients manage their diabetes, but also another issue of growing concern to quality managers: improving outcomes among minority populations.
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Quality professionals are making great gains using free resources to compare their performance against other hospitals, and publicly reported data can be a powerful tool to get "actionable" data for decision makers.
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New standards for the credentialing and privileging of practitioners call for a more objective and evidence-based process for monitoring performance.
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Without procedures and standardized ways of doing things, the complex process of caring for hospitalized patients would be difficult. Procedures have a central role to play in quality and patient safety.
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The American Nurses Association, the New York State Nurses Association, and the Washington State Nurses Association filed a lawsuit against the Department of Health and Human Services (HHS), claiming that HHS allows hospitals that fail to meet federal nurse staffing requirements to participate in Medicare, thereby endangering patients.
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Is your organization on the fence about participating with the Washington, DC-based Leapfrog Group's Hospital Quality and Safety Survey? If so, why not practice first?
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When it comes to completing the periodic performance review (PPR), organizations have more options than ever. The newest is the "full PPR option," which is a regular survey fully staffed by certified surveyors.
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Asking patients if they felt unsafe at any point during their hospital stay. Actively encouraging patients to report safety concerns. Having systems in place to ensure that all patients receive a complete list of their current medications.
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During a January 2006 survey at Baylor All Saints Medical Center at Fort Worth (TX), there was an additional focus on disaster planning during the environment of care (EOC) session, reports Paula Chaloupka, MSN, RN, director of care coordination. "This provided us a great critique of our disaster planning process," she says.