-
Project Dulce, a diabetes care management program housed at Whittier Institute for Diabetes in La Jolla, CA, has successfully addressed not only the difficult challenge of helping patients manage their diabetes, but also another issue of growing concern to quality managers: improving outcomes among minority populations.
-
In the third quarter of 2001, the ED at Methodist Medical Center of Illinois, Peoria, ranked in the 17th percentile in patient satisfaction surveys by Press Ganey Associates in South Bend, IN. By the end of 2003, that number had risen incredibly to the 95th percentile.
-
There are many techniques used in a health care organization to gather information about performance. One of the most commonly used instruments is the opinion survey.
-
Tubing from a portable blood pressure monitoring device is inadvertently connected to a patient's intravenous (IV) line, and a fatal air embolism results.
-
In the process of collecting restraint data, you learn that certain physicians are not signing daily orders. Other data being collected show that patient education is being documented 97 times out of 100.
-
An intensive care unit nurse recorded a patients daily dose of an antipsychotic agent as 25 mg a day, but the actual dose was one-half a 25 mg tablet. As a result, the patient received a double dosage within 12 hours and became lethargic and confused, resulting in an additional day of hospitalization for observation.
-
The JCAHOs proposed National Patient Safety Goals (NPSGs) for 2007 arent a big surprise but will pose additional challenges for quality professionals.
-
At Seattle-based Swedish Medical Center, stroke outcomes improved dramatically as a result of a comprehensive program that deploys a coordinated team to assure comprehensive, timely, and efficient acute stroke care.
-
There is a big difference between implementing computerized physician order entry (CPOE) and doing so with clinical decision support systems in place, emphasizes Margaret Quinn, MD, chief medical information officer at Neptune, NJ-based Meridian Health.
-
If a Joint Commission surveyor asked a physician at your organization about patient safety initiatives or recently performed root cause analyses, would the surveyor get a detailed, enthusiastic response or a blank look?