Hospital Peer Review
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Survey and Checklist Help Improve Handoffs
To kick off their project to improve handoffs at South Shore Hospital in South Weymouth, MA, Lisa Nolan, RN, AD, a nurse in the surgical ICU, and ED nurse Nicole Howley, RN, BSN, began with a survey to help them find the root causes of poor handoffs.
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Nurses’ Project Improves Handoffs
A nursing initiative to improve patient handoffs began by addressing the root cause of poor transitions from the ED to the ICUs: The nurses didn’t know each other very well, and weren’t concerned with how their actions affected their counterparts on the other unit.
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Hospital Tries Reporting Project, but Few Takers
Efforts to include patients and family members in reporting safety issues don’t always work, as the staff at Dana-Farber Cancer Institute in Boston recently discovered.
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Lessons Learned from Patient Safety Hotline
The Health Care Safety Hotline project yielded lessons about how the details of a website can influence participation and the quality of information submitted, says Jeffrey Brady, MD, MPH, rear admiral in the U.S. Public Health Service, and director of AHRQ’s Center for Quality Improvement and Patient Safety.
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Include Patients, Family in Reporting Patient Safety Events
Hospital leaders are realizing that in the push to improve patient safety and quality of care, some valuable input is being overlooked. Patients and family members have not been involved in any formal way at most hospitals, and there is now reason to think that should change.
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Research Shows Disparity with Quality, Satisfaction
The correlation between patient satisfaction scores, publicly available ratings, and clinical outcomes has been studied by many researchers, but they do not come to a consensus. Some say there is a positive correlation, while others say no.
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Patient Satisfaction vs. Quality Scores: What They Really Mean
Hospitals are in constant pursuit of both quality and patient satisfaction, and it is easy to assume that good marks in one will mean good marks in the other. That often is not the case, however, and hospital quality leaders must be careful not to assume correlation.
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Nursing Home Five-Star Quality Ratings Updated
CMS has updated the Nursing Home Compare Five-Star Quality Ratings to incorporate new measures that it says will provide more information for patients and family members. Five of six new measures will be used in the Five-Star Quality Rating calculations.
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Patients and Families Can Teach Safety
Researchers from Boston Children’s Hospital in Massachusetts and several other institutions have concluded that it is feasible to engage patients and families in patient safety education.
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Hospitals and Physicians Benefit from Collaboration
A hospital in New York and an orthopedic physician practice have achieved a symbiotic relationship that includes a successful bundled payment initiative, and both parties say this kind of cooperation should be a goal for more healthcare organizations.