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How would you like to be able to tell patients, their families and friends, payers, and news reporters that you are among a select few organizations certified by the Joint Commission on Accreditation of Healthcare Organizations Primary Stroke Center Certification program?
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Physicians aligned with Sutter Health in Sacramento, CA, are giving glowing reviews to a care coordination program they once failed to recognize, pleased that it is meeting myriad patients needs and saving office time in the bargain.
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After working 15 years as a discharge planner and earning masters degrees in nursing and clinical research, theres an incongruity that Diane Holland, RN, MS, MBS, who is now pursuing a PhD through the doctoral program at the University of Minnesota School of Nursing in Minneapolis, would like to resolve.
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During a recent survey at Trident Health System in Charleston, SC, there were times it was obvious that a staff member didnt understand what the surveyor was getting at, says Helena Feather, vice president of compliance and health information.
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When you think about the new Joint Commission on Accreditation of Healthcare Organizations survey process, do you envision surveyors talking to your organizations least articulate staff members, selecting patients to trace for whom everything possible has gone wrong, and arriving at units when your most experienced nurses are nowhere in sight?
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If your hospital is a large urban facility, you may have large numbers of staff with individual departments responsible for performance improvement, patient safety, and data collection and abstracting. Unfortunately, many quality managers at smaller facilities are not so lucky.
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Would you like to improve retention and satisfaction of nursing staff and make patients safer at the same time? The two goals are intrinsically linked, according to Diana Berkland, MS, RN, vice president of clinical administrative services and chief nurse executive at Sioux Valley Hospital USD Medical Center in Sioux Falls, SD.
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One of the best ways to gain hospitalwide commitment to performance excellence is through participation in a self-assessment using the criteria of the Malcolm Baldrige Quality award.
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Do you shudder to think of the workload involved in completing
the periodic performance review (PPR) now required by the Joint Commission on Accreditation of Healthcare Organizations? Are you finding yourself solely responsible for all the data collection this entails? Is your goal to do the minimum required to pass muster with surveyors?
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To share or not to share? Thats the question for many organizations currently in the thick of the decision-making process for whether to send in the results of their periodic performance review (PPR) to the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).