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Last year, quality managers who were expecting major changes from the Joint Commission on Accreditation of Healthcare Organizations 2004 National Patient Safety Goals got a bit of a surprise: The goals were largely the same as the previous years. This time, however, that wont be the case.
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Making sure your patient satisfaction program is top-notch takes more than just sending out surveys, according to winners of a national patient satisfaction improvement award offered by Press Ganey Associates in South Bend, IN.
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Its no secret that compliance with hand hygiene is a key element in reducing the rate of hospital-acquired infections. Yet changing physician behavior often is easier said than done.
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Does your organization provide consumers and the community with opportunities to be involved in shaping your services and performance improvement initiatives? If the answer is no or not very often, senior leaders and staff are missing out on valuable information.
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With a care coordination program in place that has dramatically reduced acute care and emergency department utilization by the chronic frail elderly while enhancing patients quality of life, Sutter Health Sacramento (CA) Sierra Region was looking for a way to take the program to yet a higher level, says Jan Van der Mei, RN, care management director.
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The Disease-Specific Care certification offered by the Joint Commission on Accreditation of Healthcare Organizations is designed to evaluate disease management and chronic care services provided by hospitals, health plans, disease management service companies, and other care delivery settings.
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Would you like to be able to boast that your organization performed hundreds of surgeries without a single infection or reduced rates of surgical infections dramatically? By making specific process changes, these impressive results can be achieved.
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The shared vision of providing safe, quality patient care was very evident during a recent Joint Commission on Accreditation of Healthcare Organizations survey at the 59th Medical Wing at Lackland (TX) Air Force Base, reports Lt. Col. Biancanieves Garza, NC, CPHQ, chief of compliance and performance improvement.
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The manufacturing industry has been using lean techniques for several years to improve productivity, eliminate waste, improve the quality of their products, and lower costs.