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Do all staff at your organization know what constitutes a critical test result? If not, this could cause you problems during your next survey.
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Many health care organizations are gathering feedback from patients to determine their satisfaction with health services. Armed with this information, senior leaders and managers can establish customer-driven process improvement priorities and make more informed process redesign decisions.
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A new preadmission program at the University of California (UC) Davis Health System is building a stronger link between hospital and physicians office and identifying issues much earlier in the process issues that might affect length of stay (LOS).
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To do your own comparative analysis to prepare for Joint Commission surveys, youll need to obtain risk-adjusted Medpar data, says Patti Muller Smith, RN, EdD, a consultant for Shawnee, OK-based Administrative Consulting Services.
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This is the second article in a two-part series on preventing employees from harming patients intentionally. This month, well give step-by-step instructions to prevent problem employees from being hired and tips to encourage staff to report concerns.
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Are you worried about your organizations ability to pass muster with the Shared Visions New Pathways survey process from the Joint Commission on Accreditation of Healthcare Organizations? If so, its the moment of truth.
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Since surveyors from the Joint Commission on Accreditation of Healthcare Organizations will come to your organization armed with detailed information on how you compare to other facilities, why not be proactive and do your own comparative analysis?
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Is your hospitals emergency department (ED) reporting record diversion hours, with patient volume and acuity higher than ever? Is the practice of holding admitted patients for long periods in the ED becoming the rule rather than the exception?
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Do you think that a kidnapper could walk undetected through the halls of your hospital by using a fake ID badge and get away with a baby? Thats exactly what happened at one Salt Lake City facility, when a woman wearing hospital scrubs and a makeshift badge managed to abduct a 3-day-old infant.