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If you're not using your patient satisfaction data to develop process improvement projects, you're missing a chance to improve patient care, says Quint Studer, CEO of Studer Group, a health care consulting firm based in Gulf Breeze, FL.
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In the first part of this four-part series, we introduced the four basic elements of clinical privileging:
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In its latest sentinel event alert, issued Nov. 17, The Joint Commission calls attentions to preventing suicide risks in the emergency department and medical/surgical unit and recommends educating clinicians, noting that many of these suicides are committed by patients who had no prior psychiatric history.
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Clutter. It's a huge problem. "It's probably the second most scored standard," says Kurt Patton, MS, RPh, CEO of Patton Healthcare Consulting in Glendale, AZ, and former executive director of accreditation services at The Joint Commission.
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If the thought of The Joint Commission surveying you on your environment of care or building safety makes you squirm, you're not the only one. And there's good reason.
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After one patient death in 2009, an error with an adult patient this year, followed by two patient deaths, Seattle Children's Hospital has been in a lot of discussions with not only the state's department of health and The Joint Commission, but the media and its staff as well.
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"We look at a variety of things as most departments do, but I think we're trying to collect some data that there aren't good benchmarks for and can have significant variability from institution to institution or at least trying to look at our [department] numbers... to compare ourselves to our colleagues here at the hospital.
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One path that leads to better care transitions and reductions in hospital readmissions is to break down the silos where care traditionally is delivered.
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ED wait times have been the traditional headline grabbers. But more and more, people are looking at throughput and seeing a different monster altogether the OR.
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Before Crozer-Chester Medical Center (PA) engaged in a four-year study to eliminate incidents of ventilator-associated pneumonia (VAP) from its surgical unit, the medical director of Crozer Regional Trauma Center, Riad Cachecho, MD, MBA, FACS, admits he was a naysayer.