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A root-cause analysis points to a lack of redundancy as the critical failure that allowed organs to be transplanted into a patient with the wrong blood type, according to information from Duke University in Durham, NC, the site of a recent notorious sentinel event.
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W.A. Foote Memorial Hospital in Jackson, MI, has dramatically increased the bang for its prescription drug buck by forming a medication assistance program (MAP) in conjunction with several community agencies.
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A social work professional at a 100-bed hospital in Indiana is getting free medications for patients who cant afford them with a program she says could be a model for health care organizations across the country.
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Service quality is a high priority for most health care organizations. Unfortunately, failures in service and, therefore, concerns are inevitable due to the number of variables and perceptions involved in health care delivery. Feedback and learning from concerns is a key ingredient for achieving service excellence.
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Tommy G. Thompson, secretary of the Department of Health and Human Services (HHS), recently announced the adoption of final security standards for protecting individually identifiable health information when it is maintained or transmitted electronically.
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With the Joint Commission on Accreditation of Healthcare Organizations recent emphasis on investigating nosocomial infections as sentinel events, now is the time to start planning how you will coordinate a root-cause analysis with your organizations infection control professionals.
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An influential congressman is calling for a broad investigation of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), alleging that the accrediting body is ineffective, torn by conflicts of interest, and rife with financial improprieties.
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Conventional wisdom - and indeed, much literature - supports the idea that satisfied patients are impressed with short waiting times, good parking, convenient locations, and sophisticated equipment.
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The lofty vision of Baptist Health Care Corp. of Pensacola, FL, is to be the best health system in America. It may well be on its way. According to one authoritative source, Baptist Health may at the very least be the best health care employer in the entire country.