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An innovative closed-circuit TV network at a childrens hospital in Atlanta has made a significant contribution to patient and family satisfaction while boosting the morale and self-esteem of bedridden children.
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Sheila Brune, CMC director of Utilization Management/Living History Program at Great River Medical Center in West Burlington, IA, says the quality of direct patient care is the most important predictor of patient satisfaction.
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The Joint Commission on Accreditation of Healthcare Organizations recent expansion of the sentinel event policy to include nosocomial infections could represent a change in what infection control practitioners view as their traditional role.
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Combined results from three studies conducted in 33 Michigan hospitals show its possible to improve the care provided to heart attack patients after admission by reminding physicians, nurses, and patients about proven therapies.
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In a move that may become more common in the near future, a hospital in Salisbury, NC, is issuing its own quality report cards to show its community how well it fares in meeting national standards for patient care.
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Careful yearly planning always has been the key to effective survey preparation, and much of what you should do is independent of how soon you will be surveyed. The move to unannounced surveys will make it even more important to plan compliance activities throughout the calendar year.