Hospital Management
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Meet office staff face-to-face: Patient satisfaction is the goal
Missing ICD-9 codes on orders were delaying care for patients at Riverside Walter Reed Hospital in Gloucester, VA, because payers required the codes to review claims for medical necessity.
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Are other hospital departments exasperated with access? Make them feel like valued customers
Long registration wait times don’t just annoy patients. This frustrating problem can wreak havoc with a clinical area’s schedule.
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Long waits equal complaints, but reg times aren’t to blame
Patient access managers at Edward Hospital & Health Services and Elmhurst Memorial Healthcare in Naperville, IL, were hearing complaints from patients about long wait times in registration areas. However, registrars weren’t taking too long with patients.
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Seamless registration process at bedside is what patients want in the emergency department
How one Georgia hospital works to improve patient satisfaction scores for ED registration.
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Easy satisfier: Tell patients who you are and know their names
When it comes to satisfaction in registration areas, patient access departments are finding out it’s the little things that count.
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Make Registering Patients a Painless Process
Unexpected surges in volume are the biggest customer service challenge faced in patient access areas at Nemours Children’s Health System in Wilmington, DE.
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Want satisfaction scores to soar? Simple solutions give big results.
An applicant's personal story made quite the impression.
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New rapid-deployment plasma protocol in ED
While traumatic injury is the leading cause of death among people under age 45, if given plasma quickly, they will have a better chance at survival. Now, a new protocol from the American College of Surgeons aims to reduce the average wait time of 30 minutes or longer for plasma.
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FORCE-TJR gets CMS qualification
The national hip and knee joint replacement registry has received certification from CMS as a Qualified Clinical Data Registry.
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Can you teach doctors to improve patient satisfaction?
A study in the May issue of the Journal of Hospital Medicine may give hope to physicians and the hospitals where they work that they can learn the skills needed to improve the scores related to their interactions in the Hospital Consumer Assessment of Healthcare Providers and Systems surveys.