Hospital Management
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Surgeons respond well to wrong-site stories
Research reports from the Veterans Health Administration suggest that surgeons are affected by hearing tales of wrong-site errors and the lessons learned, but that adherence to the Universal Protocol does not prevent the errors.
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Communication issues lead to wrong-site errors
Despite years of emphasis on using the Universal Protocol and site marking, wrong-site errors occur in about one in 100,000 surgeries, according to a recent study in the journal Surgery.
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Problem of wrong-site surgery and retained objects won’t go away
Wrong-site surgery errors persist even after years of concerted efforts to avoid them, and some of the standard prevention policies and procedures might not be effective enough. Some hospitals are finding other ways to prevent this never event and other errors.
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Black boxes are similar to birth videos and other taped recordings
The data from surgical “black boxes” would revive liability concerns that previously arose from patients recording childbirth and the practice of surgeons giving patients a video of their procedure to take home, legal experts say.
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The Surgical Black Box is Here
There's growing interest in using systems during surgery to record a wealth of information, such as data from medical devices.
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HHS issues county data on Marketplace plan selections
The Department of Health and Human Services has issued county-level data on 2015 open enrollment in qualified health plans in the states that use the HealthCare.gov platform for their Health Insurance Marketplace.
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Hospitals join hotels in receiving reviews on Yelp
The newest addition on the Yelp web site is reviews of hospitals, nursing homes, and doctors.
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Automated calls cut no-show rates to 0%
Patient access/registration/scheduling areas are using automated reminder calls to reduce no-shows. No-shows in behavioral health were cut by 20% at Western Connecticut Health Network. Some practices at Orlando Health now have 0% no-show rates.
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Put patient access staff members in clinical areas
Patient access staff members should shadow employees in the clinical departments they schedule for.
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Satisfy patients — Don’t disparage clinical areas
At Eisenhower Medical Center in Rancho Mirage, CA, patients often call the front desk because their prescriptions have not been called in, because they’re unable to get in to see their primary care physicians, or because they’ve waited days for a call back from a clinical area.