Hospital Management
RSSArticles
-
New data on uninsured released: Nearly half are eligible for coverage
New data gives patient access leaders a compelling reason to invest in tools, training, and revamped processes to convert self-pay patients to some type of coverage.
-
Patient access team members give family more than just a good clinical outcome
Recently, the daughter of an Australian man who’d had a severe stroke emailed a Kaleida Health physician in Buffalo, NY.
-
Newly opened Access Center exceeds expectations of patients and providers
Recently, a patient was instructed to see a neurology group after being discharged from a Kaleida Health hospital in Buffalo, NY. The patient didn’t receive a return call from the physician office despite leaving several messages, and, in utter frustration, called the hospital.
-
Don’t just explain costs to patients: Share expertise
When telling patients how much they owe, patient access employees at Manhasset, NY-based North Shore-LIJ Health System work hard to convey the message, “We’re here to help you.”
-
$60,000 saved with payment portal — No need to send statements
After Cincinnati Children’s Hospital Medical Center went live with its payment portal three years ago, statement costs decreased by about 20%.
-
Patients like self-service collection — Investment in portals is paying off
The number of patients who enrolled to make online payments at Cincinnati Children’s Hospital Medical Center increased by more than 500% in the past three years, reports Christopher Lah, senior director of patient access.
-
Answers to top ICD-10 questions
Exactly how the switch to ICD-10 will affect revenue and productivity is still unclear, but this much is certain: Patient access managers will be fielding a steady stream of questions from employees for some time to come.
-
Access prepared for years for switch to ICD-10: Now is moment of truth
Patient access departments had extra time to prepare for the switch to ICD-10, due to the original compliance date being pushed back to Oct. 1, 2015. Now it’s the moment of truth, and the possibility of productivity or revenue cycle problems are at the top of managers’ minds.
-
Researchers accused of unethical practices: Psychiatric patients “extremely vulnerable”
In 2003, psychiatric researchers at the University of Minnesota recruited a mentally ill young man, Dan Markingson, into a study on an antipsychotic drug. Months later, the patient violently committed suicide; multiple allegations of unethical practices ensued. -
Ethical challenges in assessing adolescents’ decision-making capacity
An adolescent disagreeing with a parent over treatment is uncommon in the clinical setting.