Hospital Management
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Best Practices Lead to Better Cardiac Survival
Adherence to recommended care following an in-hospital cardiac arrest (IHCA) varies significantly among U.S. hospitals, and patients treated at hospitals with greater adherence to these recommendations have higher survival rates, according to a study published online by JAMA Cardiology.
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Video Visits Aim to Improve Patient Satisfaction
A hospital system in Ohio is trying to alleviate some of the most common patient complaints by helping them avoid a trip to the hospital or physician’s office. Instead, patients can interact with a physician by email or a live video encounter.
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Concurrent Monitoring Helps Hospital Be a TJC Top Performer
Implementing an electronic medical record turned out to be one of the driving forces that resulted in a New York State hospital being recognized as one of the best in the country. Concurrent monitoring of patient quality measures also propelled the hospital to top status.
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CMS Standardizing Some Quality Measures
Responding to criticism from healthcare institutions that quality measures have become too numerous and diverse, CMS is adopting a core set of quality measures with the intention of standardizing data collection and making it more meaningful. But will this change have much effect on hospitals?
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Career ladder requires these patient access skill sets
Here are the skill sets required for each level of the career ladder at Navicent Health, based in Macon, GA:
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Career ladder convinced 35 employees to stay in patient access roles
Emergency department registrars were given new positions handling medical necessity appeals and insurance verification. A surgery center registrar is now an insurance specialist. An ambulatory surgery registrar is now a financial counselor.
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Registrars connect patients in the ED to primary care physicians
Is your emergency department waiting room filled with patients who could be better served at a primary care physician’s office? In May 2015, registrars at Inova Fairfax Hospital in Falls Church, VA, took on a new role of connecting some ED patients with primary care physicians.
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Registrars call police about patient’s suspicious ID
Recently, a patient was arrested after clinic staff at Houston, TX-based Memorial Hermann Hospital called local law enforcement because she allegedly presented with a suspicious driver’s license. The incident led to protests by immigration rights groups and triggered an investigation by the Department of Health & Human Services’ Office for Civil Rights.
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Avoid EMTALA woes: Keep registration in the emergency department ‘clear and simple’
To comply with the Emergency Medical Treatment and Labor Act, patient access leaders at Wall Township, NJ-based Meridian Health keep the emergency department registration process “clear and simple,” says access services trainer Donna J. Roettger, CHAA.
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ED registration practices led to EMTALA problems
Here are some practices in emergency department registration areas that Gina Greenwood, JD, an attorney at Atlanta-based Baker Donelson, has seen come up in alleged violations of the Emergency Medical Treatment and Labor Act: