Hospital Management
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Ambulatory RN Care Management Model Targets High-Cost Utilizers
Starting with a list of 2,500 patients who were high-cost utilizers, an ambulatory case management program effectively reduced the cost of care by 17% over three years.
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Field-based Case Management Program Works with Challenging Patient Population
With a field-based care management program, WellCare Health Plans has reduced hospitalizations, ED use, and readmissions.
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Case Managers Can Learn Best Practices in Leadership Skills
Case managers do their best work when they use leadership skills to keep all stakeholders on track with care coordination.
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Medical Errors: Third Leading Cause of Death
A new study concludes that medical errors are so common that they are the third leading cause of death, though the researchers say error-related deaths currently are not documented well.
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Philadelphia Hospital First Certified for Total Hip and Knee
Thomas Jefferson University Hospital in Philadelphia, PA, is the first hospital to be certified by The Joint Commission for Total Hip and Total Knee Replacement.
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Health System Focuses on Education Outreach
With the healthcare and insurance industries changing at a dizzying pace, consumers can easily be left confused about an important aspect of their lives. Some hospitals and health systems are finding that helping them understand how it all works can improve patient satisfaction and even quality of care.
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Patient Secretly Records Disparaging Remarks in Surgery
Customer service and public image took a big hit at Lyndon B. Johnson Hospital in Houston recently when a patient revealed that she had recorded her surgical team making disparaging remarks about during a procedure to repair a hiatal hernia.
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CAUTI Nearly Eliminated, Major Savings from Nurse Project
A Washington hospital has greatly reduced catheter-associated urinary tract infections, improved quality, and yielded a significant savings for the hospital, all the result of a nursing-led initiative that included T-shirts, Starbucks cards, and Skittles.
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Nurses Take the Lead with Improvement Projects
Sometimes it takes those on the front line to really bring change to a hospital, and critical care nurses at seven Washington hospitals have proven so with quality improvement projects that reduced communication-related medical errors by 80% and catheter infections by 92%.
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EHRs, Devices Threaten Quality and Patient Satisfaction
Electronic health records and various devices bring countless benefits to the healthcare experience, but evidence is mounting that EHRs also threaten quality and patient satisfaction when clinicians spend too much time looking at a screen instead of the patient.