Hospital Management
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Will Your Best Registrar Jump at a Job Offer, Or Will the Registrar Think Twice Before Leaving?
When an experienced registrar gave notice to her supervisor, Mike Potter, he learned it was only because of money.
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Staff Members Asked For, and Received, More ‘Face Time’ With Managers
The most recent employee satisfaction survey at Hennepin County Medical Center in Minneapolis, MN, revealed that patient access staff wanted more communication from management.
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Obtain Pay Increases, or Offer Incentives
Are you meeting with human resources staff to justify pay increases for patient access? Lauren Delpino, manager of the Patient Service Center at Chester, PA-based Crozer-Keystone Health System, offers these two “talking points”:
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Don’t Lose Your Best Registrars To Competitors: Justify More Pay
Is another hospital, or another department, offering an experienced registrar more money? If so, patient access leaders face an uphill battle.
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Re-Engineering Your Case Management Department: It’s Simple, It’s Just Not Easy, Part 1
This month, we'll begin discussion of the reasons why this is a very good time for hospitals to review and re-engineer their case management models and departments.
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Fresh Policies and Procedures, Transparency Fuel ED Turnaround
Banner Health credits a flurry of improvements ranging from ED staffing changes, a push for transparency, and fresh policies and procedures that are motivating personnel to collectively push for a higher level of care and service.
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Individual Malpractice Insurance Can Protect You in Case of Lawsuits
In today’s litigious society, case managers should have their own malpractice insurance to protect their assets, experts say.
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Take These Six Steps to Improve the Patient Experience
The following are one hospital's six steps for improving the patient and family experience.
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Look Through Patients’ Eyes to Improve the Delivery of Care
By developing and implementing a method for seeing the healthcare experience from the standpoint of patients and family members, the University of Pittsburgh Medical Center has improved care delivery, lowered costs, and improved patient satisfaction.
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What Makes a Good ED Case Manager?
Successful emergency department case managers need to be highly skilled with a high level of clinical knowledge, the ability to work quickly, and good organizational skills.