Hospital Management
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Health IT Certification Criteria Capture Sexual Orientation and Gender Identity
The 2015 Health IT certification criteria include the capture of sexual orientation and gender identity in the demographics certification criteria, according to the National Association of Healthcare Access Management.
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Does Applicant Claim, ‘I’m a People Person?’ Rely on Real-Life Experiences Instead
Two of the best hiring decisions he ever made in patient access “had absolutely zero healthcare experience,” says Bob Stearnes, CHFP, CHAM, a patient access leader who is based in Dallas.
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Choose Future Leaders with Care: For Some, It’s ‘Just Wrong’
It’s a mistake that Joseph Ianelli, MSW, MBA, has seen many times: Rewarding a loyal, long-term access employee with a promotion, despite the fact that the individual has no leadership skills.
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Revamp Processes to Satisfy ‘Walk-Ins’
At CHI St. Luke’s Health – Lakeside and Springwoods Village Hospitals in Houston, the medical campus includes several office buildings with many physician practices. This campus layout means a large number of patients are unscheduled “walk-ins.”
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Use Cross-Training to Cope With Sudden Surges in Patient Volume
Carlos Diaz says that even after 18 years in the field, he still sees employees viewing patient access as a “transient stepping stone to a career path.”
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Surgical Patients Wait One Hour Less With Revamped Registration
Due to a revamped registration process, surgical patients at Lakeland (FL) Regional Health Medical Center now arrive two hours prior to surgery, instead of three.
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New Electronic Medical Record? Avoid ‘Traffic Jams’ in Registration Areas
Were the needs of patient access carefully considered in the planning process for a new electronic medical record? This step will determine if the registration process is “seamless or a traffic jam,” says Nancy A. Crehan, CHAM, director of patient access at Cambridge, MA-based Mount Auburn Hospital.
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Skills Needed to ‘De-escalate’ Angry Patients
“I didn’t see it written anywhere before I was serviced that I would have a copay.”
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Collections Totals Barely Slowed During EMR Switch
Melissa A. Salyer, CRCR, director of patient access at Chesapeake Regional Healthcare in North Chesapeake, VA, created a graphic to track results after the department’s point-of-service collections program was revamped.
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Registrars Receive Incentives of Up to $400 A Month — Others Receive Gift Cards, Movie Tickets
Collections have soared at North Chesapeake, VA-based Chesapeake Regional Healthcare since a monthly incentive program was added.