Hospital Management
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If Healthcare Services Change, So Will the Costs
Patients need to be informed that if their services change for any reason, then their out-of-pocket costs probably will change too.
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Patients Calling for Price Quotes Won’t Wait Long
Recently, every Oregon hospital committed to providing cost estimates for scheduled procedures within three business days. Most patients, however, aren’t willing to wait nearly that long.
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Can’t Offer Salary Increases? Staff Might Prefer Flexible Scheduling
Morale was at an all-time low when Stefani Moore, regional manager of patient access at St. Joseph Health in Irvine, CA, took over the department. Self-scheduling was one of the first changes she made.
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Non-technical Skills Matter With Safety
Patient safety before, during, and after surgery requires an appropriately educated, committed, and empowered healthcare team, according to recommendations presented at the inaugural National Surgical Patient Safety Summit in Rosemont, IL.
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Four Outpatient Surgery Situations You May Encounter and the Best Solutions
One of the most popular features in this column is bringing examples of what we are seeing at the 30,000-foot level across 49 states where we have clients. (Come on, Hawaii. Where are you?)
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Boost Collections by 634%? Surgery Center At This Hospital Has Done It
Registrars at The Cooper Health System in Camden, NJ, recently began giving patients who are hospital employees a new option: to use one, two, or three payroll deductions to take care of their copays. This seemingly minor change gave revenue a major boost.
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OCR: Ransomware Attack Usually a Data Breach
With ransomware attacks a continuing threat to healthcare providers, the Office for Civil Rights (OCR) at the Department of Health and Human Services (HHS) is warning that, in addition to all the other headaches, such incidents could be considered a data breach under HIPAA.
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ACS Statement on Appropriate Professional Attire for Surgeons Raises Concerns From AORN
The American College of Surgeons has released a statement on professional attire for surgeons in and out of the OR, but the Association of periOperative Registered Nurses has raised concerns about some recommendations that the organization says are not supported by evidence.
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When a Ransomware Attack Occurs, What Steps Does Your Facility Need to Take?
If your facility’s computers are infected with ransomware, you should report the incident immediately to your FBI Field Office Cyber Task Force or Secret Service field office, according to technical guidance developed by the departments of Homeland Security, Justice, and Health and Human Services summarizing best practices to prevent and respond to ransomware. -
Prevent Ransomware With Policies, Plus Fun Training
To avoid a ransomware attack, put together a holistic cybersecurity program that fits your budget and addresses your highest areas of risk, suggests Ellen M. Derrico, MBA, a marketing/market development executive in healthcare and life science technologies and an independent consultant in West Chester, PA.