Hospital Management
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Contagion: A different type of disaster planning
Though an upcoming CMS regulation calls for an “all-hazards” approach to disasters, a pandemic or infectious disease outbreak brings some unique characteristics to the tabletop planning.
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Know What You Don’t Know
Emergency response and employee health ultimately boils down to a paradoxical paradigm: “Know what you don’t know,” says Cathy Floyd, MS, BSN, RN, DPA, COHN-S, regional manager of occupational health at Memorial Hermann Health System in Houston.
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CMS Finalizing Disaster Reg; Includes Training, Assisting HCWs
As dealing with natural disasters and emerging infections becomes the new normal for hospitals, CMS will soon issue “all-hazards” emergency regulations that include requirements for protecting and accommodating healthcare workers, Hospital Employee Health has learned.
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Marketplace Enrollees Are in Plans With Lower Deductibles, and Median Is $850
Consumers enrolled in a 2016 health insurance Marketplace plan have moderate deductibles and access to several covered health services before reaching the deductible, according to a new analysis by CMS. The median individual deductible is $850 for HealthCare.gov Marketplace policies, and consumers’ plans have an average of seven covered services before the deductible.
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Staff Concerns Run the Gamut, From Email Capacity to Leaving Department
Erika Gaudreau, RN, MBA, senior director of patient access at Boston Medical Center, finds that patient satisfaction scores tend to mirror employee satisfaction.
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These Problems Made Patients Unhappy, Were Fixed
Here are some problems affecting patient satisfaction in registration areas at Ochsner Healthcare’s Northshore Region in Slidell, LA, that were solved:
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Simple Acts of Kindness From Staff Give Patients a ‘Red Carpet’ Experience
A registrar in the outpatient rehab clinic at Ochsner Healthcare’s Northshore Region always notes if a particular patient is scheduled, who is someone that she knows has difficulty walking. A few minutes before the patient’s appointment, the registrar leaves her station.
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Hospital Has ‘One-Stop’ Process at Patient’s Bedside
Patient satisfaction scores soared after bedside registration was implemented at Advocate Good Shepherd Hospital in Barrington, IL.
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Bedside Registration Best for Patient Flow, But the Process Needs Fine-Tuning
Bedside registration has been in place for more than 20 years in the ED at William Beaumont Hospital Royal Oak (MI). However, the process has changed many times in recent years
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AIDET Keeps Patients Well-Informed in Registration
What patient access staff members have to say — about insurance coverage, scheduling, wait times, or out-of-pocket costs — doesn’t always please patients. But sometimes the way the registrar conveys information makes all the difference.