Hospital Management
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Promising Time for Careers in Healthcare Quality, Report Says
A new report says demand for healthcare quality management is likely to increase as a result of government mandates compelling healthcare providers to improve the quality of patient care they offer, the rising volume of unstructured data in the healthcare sector, and the demand for reducing healthcare costs and risk of medical errors.
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CMS Offers Guidance on Inpatient Engagement Necessary for Hospital Certification
The new guidance highlights two key factors that surveyors should consider: average length of stay (ALOS) and average daily census (ADC).
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ICU Diaries Help Patients, Families Cope With Stress and Aftereffects
An innovative diary system has helped to reduce the incidence of post-intensive care syndrome (PICS) at a California health system.
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AHA Urges CMS to Halt Quality Star Ratings, Calls Them Misleading
The American Hospital Association's vice president of public policy analysis and development says the ratings program poses a “regulatory burden” that is “substantial and unsustainable” for hospitals.
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Avoid Lost Revenue Caused by Insurance Eligibility Mistakes
Patient access staff can interpret responses from insurance eligibility software incorrectly, causing lost revenue. This article provides tips to help prevent mistakes.
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Too Many ‘John Does?’ Tighten Processes for Unidentified Patients
Unidentified patients pose safety concerns because of the possibility of duplicate medical record creation and patient misidentification. Several approaches may help minimize safety concerns.
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‘Floater’ Reduces OT and Burnout
About 150 hours a year in overtime is no longer needed in the patient access department at one facility because of a new “floater” position created several years ago.
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WSJ Casts Doubt on Value of TJC Accreditation
One quality professional says the Wall Street Journal's new report may have raised some valid concerns, but also misrepresents how TJC accreditation works.
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Trust Patient Access Employees With These Important Projects
Patient access employees appreciate being asked to participate in projects, and the department benefits from their feedback.
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Cross-training’s True Return on Investment: A Better Patient Experience
Cross-training registrars improves patient satisfaction with shorter waits and improves employee satisfaction with opportunities to advance.