Hospital Management
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Handle Early-morning Volume Surges at Surgical Registration
Cross-training in patient access at Albany Medical Center prevents early-morning delays at surgical check-in, helps with sudden volume surges in the ED, and provides other benefits.
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ED Registrars Work to Change Perceptions
ED registrars face competing priorities. First and foremost, they have to be certain they aren’t violating Emergency Medical Treatment and Labor Act requirements.
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Novel Registrar-led Initiative Collected $674,000 in a Month
Novant Health’s patient access department was falling short of its collection goals until a task force got an enthusiastic team member involved in the initiative. This resulted in record collections of $674,000 in one month.
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‘Another Hospital Costs Less,’ or Does It? Educate Price-shopping Patients
Patient access can follow several steps to make it more likely that patients who price shop to get estimates for costs of procedures will choose their hospital.
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Fast Food or Retail Background, and a Great Attitude? Employee May Be Perfect for Patient Access
Patient access leaders are recruiting new hires from nontraditional backgrounds such as retail and food service, searching for strong customer service skills. Important attributes include having a friendly demeanor, apologizing for long waits without being told, and remaining cheerful in difficult situations.
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Collect in ED Setting Without Violating EMTALA or Angering Patients
CoxHealth increased ED point-of-service collections by 20% by asking for copays consistently. This article discusses steps that patient access departments can take to succeed and improve collections.
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HHS Secretary Holds Opioid Epidemic Meeting
In response to President Donald Trump’s call to action on the opioid crisis, Health and Human Services (HHS) Acting Secretary Eric D. Hargan held a meeting on Dec. 12, 2017, with healthcare leaders to address the growing opioid epidemic.
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Site Infections Reduced for Post-op Cesarean Section Patients
Infection levels in mothers who had undergone cesarean sections were reduced at a California hospital with a remarkably simple fix: providing the right size bandage so too-large ones didn’t have to be cut by hand.
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Medical Home Within ED Serves Needs of Sparsely Populated Region
There is ample evidence suggesting new solutions are needed in the way healthcare is delivered in rural America. Multiple factors likely play a role, including the fact that there is a significant shortage of both emergency and primary care providers in rural areas.
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Federal Report Calls for Action to Improve Healthcare Access for Mentally Ill
The Interdepartmental Serious Mental Illness Coordinating Committee released a report to Congress on Dec. 13, 2017, titled, “The Way Forward: Federal Action for a System That Works for All People Living with SMI and SED and Their Families and Caregivers.”