Hospital Management
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People Skills Top List of Vital Patient Access Training
With a greatly expanded, broader role, different expertise, including “people skills,” has become important for patient access.
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When Patients Call for Price Quote, Offer Education With Estimate
If patients call to request a price estimate at one hospital, they’re probably calling other hospitals, too. Some patients will pick the service at the cheapest price quoted, but this doesn’t tell the whole story.
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Strengthen Communication Between Patient Access, Clinical Areas
When tension arises between clinical areas and patient access, poor communication usually is the culprit.
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Florida Facility Shows High Satisfaction Scores Possible in ED
Going the extra mile for patients can increase satisfaction scores.
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Complaints Are Opportunities to Solve Problems Permanently
Understanding the root cause of a complaint is important. Finding this cause tells patient access if feedback and complaints are related to a specific site, process, or employee, making it easier to solve a problem for good.
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A Quiet Place: Sleepless Healthcare Workers
A recent study found that simply establishing a fatigue mitigation policy may not solve the problem if the work culture does not support breaks and napping.
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CDC Rethinking Exposures in Healthcare Worker Guidelines
The CDC is seeking a balanced approach to new infection control guidelines for healthcare workers, trying to avoid overkill without sacrificing the necessary protections for a broad range of pathogens.
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Two Healthcare Workers Die of Ebola in Congo
As of June 20, the Ebola outbreak in Congo has been largely contained, but at the cost of the lives of two healthcare workers.
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Vaccinated Healthcare Worker Acquires Measles Amid Outbreak
A healthcare worker with a history of measles vaccination still acquired the disease when treating unsuspected cases in the early stages of a large measles outbreak in the Minneapolis area last year.
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Survey: New Nurses Face Violence, Verbal Abuse
A shocking one-quarter of new nurses report being physically assaulted and 70% report experiencing verbal abuse.