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Having managers or directors perform tours of your ED can help you and your staff prepare for unannounced surveys, say sources interviewed by ED Accreditation Update.
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If your hospital is a large urban facility, you may have large numbers of staff with individual departments responsible for performance improvement, patient safety, and data collection and abstracting. Unfortunately, many quality managers at smaller facilities are not so lucky.
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Would you like to improve retention and satisfaction of nursing staff and make patients safer at the same time? The two goals are intrinsically linked, according to Diana Berkland, MS, RN, vice president of clinical administrative services and chief nurse executive at Sioux Valley Hospital USD Medical Center in Sioux Falls, SD.
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One of the best ways to gain hospitalwide commitment to performance excellence is through participation in a self-assessment using the criteria of the Malcolm Baldrige Quality award.
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A Medicaid disease management program represents a huge potential to improve the health of the publicly insured while decreasing overall health care costs, Sandeep Wadhwa, MD, asserts.
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In the first 12 months of a comprehensive disease management program for members with 17 chronic conditions and diseases, Blue Cross and Blue Shield of Minnesota saved $36 million in claims, with a return-on-investment of $2.90 for every dollar spent.
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If you are a case manager who also is performing disease management activities, keep in mind that the two activities require distinctly different skill sets, suggests Rufus Howe, RN-C, MN.
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For case managers working in an acute-care environment, advocacy is a fundamental principle of the services they provide. Advocacy may be described simply as wanting, getting, and doing what is in the best interest of the patient and the family. In practice, however, case managers find themselves acting as advocates not only for the patient and family but for the hospital and provider of care as well.
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A dramatic overhaul of the emergency department (ED) process at Paradise Valley Hospital in National City, CA, began with a single question from the director of emergency medicine.