-
Nearly 82 million Americans younger than 65 went without health insurance for all or part of 2002 and 2003, according to a report released recently by Families USA.
-
The third stage of an ambitious campaign aimed at streamlining emergency department operations gets under way this month as Baptist Memorial Health Care in Memphis, TN, begins recruiting members for a new ED volunteer corps. Whats unusual about this hospital volunteer initiative is that it is targeted to young people who may be considering jobs in the health care field.
-
When the patient access department at the University of Pennsylvania Medical Center-Presbyterian in Philadelphia has its monthly staff meeting these days, theres an added attraction. After the insurance updates, schedule changes, and other pertinent matters are handled, attendees are asked to participate in an interactive customer service initiative.
-
About 18 not-for-profit hospitals in 15 states have been hit with class-action lawsuits filed in federal courts challenging their tax-exempt status as charity institutions.
-
When Peggy ONeill, admitting director for St. Helena Hospital in Deer Park, CA, began tackling the improvements involved in a major restructuring of the admitting department, she looked first at the bottom line.
-
-
Making sure your patient satisfaction program is top-notch takes more than just sending out surveys, according to winners of a national patient satisfaction improvement award offered by Press Ganey Associates in South Bend, IN.
-
Kids not only say the darndest things, as television personality Art Linkletter says, but they also ask some tough, specific questions when facing a day of same-day surgery.
-
One same-day surgery program offers a cruise. Another program offers one-on-one tours and talks. Although the approach is different, the goal is the same: Prepare children for their same-day surgery experience by explaining the unknown and making the whole experience less scary.
-
A security consulting firm that is providing security risk assessment and compliance review services for small health care related businesses says one way to increase incentives for physicians to come into compliance with HIPAA requirements would be for malpractice insurers to offer reduced premiums to those who have done a risk assessment and are moving forward on implementation.
