-
Do all staff at your organization know what constitutes a critical test result? If not, this could cause you problems during your next survey.
-
Many health care organizations are gathering feedback from patients to determine their satisfaction with health services. Armed with this information, senior leaders and managers can establish customer-driven process improvement priorities and make more informed process redesign decisions.
-
A new preadmission program at the University of California (UC) Davis Health System is building a stronger link between hospital and physicians office and identifying issues much earlier in the process issues that might affect length of stay (LOS).
-
A San Francisco hospital is taking the Universal Protocol so seriously that it has threatened to suspend entire operative teams the surgeon, anesthesiologist, nurses, and anyone else in the room if the procedures to prevent wrong-site surgery are not followed.
-
Enterprise liability is a legal concept that some advocates say can help health care organizations achieve patient safety, but it could represent another reason for risk managers to worry.
-
Can we collect insurance information after triage in the emergency department but before the medical screening examination? We hear conflicting explanations about whether this violates the Emergency Medical Treatment and Labor Act.
-
In a special Dear Colleague letter aimed at risk managers and other hospital leaders, the Food and Drug Administration warns that some electrically powered hospital beds may pose a risk of fire.
-
-
When Peggy ONeill, admitting director for St. Helena Hospital in Deer Park, CA, began tackling the improvements involved in a major restructuring of the admitting department, she looked first at the bottom line.
-
About 18 not-for-profit hospitals in 15 states have been hit with class-action lawsuits filed in federal courts challenging their tax-exempt status as charity institutions.