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This case primarily deals with the issues of delay in diagnosis and delay in informing the patient of test results and the appropriate diagnosis. Communication with patients is critical and, if not handled properly, can be disastrous.
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The recent warnings that children using certain antidepressants may be at increased risk to become suicidal and charges that previous studies pointing out the problem were kept from public view have reverberated throughout the research community.
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Using visual aids in the informed consent process can significantly improve comprehension of issues such as risks and confidentiality, according to a study of pregnant women in Pune, India.
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When PATHS LLC took on the job of providing financial counseling to self-pay emergency department patients at Philadelphias University of Pennsylvania Medical Center-Presbyterian, the vendors first order of business was to distinguish the new program from work it already was doing for the hospital.
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Are you as aware as you could be of how your access employees speak to the customers? Hospitals are increasingly taking note of not only what is said, but the dramatic impact it can have on patients perception of the care they receive, as well as on the organizations bottom line.
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When the University of Pennsylvania Medical Center-Presbyterian in Philadelphia turned its attention to addressing the facilitys bad debt, it quickly became clear that self-pay accounts coming out of the emergency department (ED) were the root of the problem.
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Responding to a rising number of self-pay patients particularly those coming through the emergency department Childrens Healthcare of Atlanta pulled out all the stops to expand and improve its financial counseling program.
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A new best practice registration manual, jointly written by an eight-member team at Adventist Health, has been very useful for both new registration hires and admitting managers throughout the hospital system, says Ken Mitchell, MM, CHFP, director of patient financial services at Adventist Medical Center in Portland, OR.
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A 73-year-old woman who lives at home with her husband presented at the ED with progressive weakness and difficulty walking. Her chief complaint: My legs just feel weak. After an extensive work-up, including a CAT scan, there were no clear answers, and she was admitted for further evaluation.