Hospital Management
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At-home Check-in Option Popular Among Patients, but Work Remains
A new process for online registration dramatically increased the number of patients self-registering at home at York, PA-based WellSpan Health.
Patient Access Collaborates With Patient Experience
Some health systems have created entire departments dedicated to the patient experience, a recognition that the work of patient access affects overall satisfaction.
Bring QA Accountability to the Registrar Level
By make quality assurance scores for individual associates transparent for everyone in the department to see, accountability is pushed to the individual user level. Other team members hold an individual responsible before a leader has to.
Influx of ‘Skinny’ Plans Demands Top-notch Financial Counseling
The federal government's latest tinkering with insurance rules will affect registration staff, who will have to help patients navigate potential higher costs, coverage changes, and more.
Team With HR to Improve Patient Access Hires
Educating HR staff about expectations and needs can lead to hiring more qualified employees for patient access.
Houston Health System Adds 2 Key Skills to Job Prerequisites
Harris Health System asks prospective patient access employees to bring to the table strong customer service skills and a healthy knowledge of insurance verification.
Updating Long-standing Job Requirements in Fast-changing Field
At a Cincinnati-based health system, staff have shifted from a focus only on productivity to an emphasis on listening and responding to patients' needs.
Fall Makeover Time
Plotting a new course for your ASC through new ideas and investments in capital, both physical and human.
Why ASC Leaders Should Embed a Credo in the Facility’s Culture
A guiding principle helps employees understand the organization's mission better.
Consider Ethics of Financial Toxicity to Patients
Financial toxicity is the financial burden or stress patients endure in response to the cost of their treatment or care in the healthcare system, including out-of-pocket expenses, deductibles, copays, and cost of health insurance.