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Most case management departments need more staff to adequately perform their duties but how do you justify it to a hospital administration that is pinching pennies just to stay afloat in today's tightening health care marketplace?
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Two Six Sigma projects at Wake Forest University Baptist Medical Center in Winston-Salem, NC, focusing on improving patient flow have streamlined the processes for transferring patients from the acute care unit to the inpatient rehabilitation unit and nursing homes.
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A resource center at Baptist Memorial Hospital-Memphis staffed by clerical assistants who handle routine faxing, copying, and telephone calls has helped free case managers to concentrate on the clinical aspects of their job.
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Planning is under way for a new ambulatory business center that will consolidate a wide range of outpatient functions at the University of Arkansas for Medical Sciences (UAMS) in Little Rock.
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That's certainly not new advice for patient access staff, but in this case it specifically refers to applications made for coverage of patients by the federal disability program.
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A report released by the Commonwealth Fund ranked hospitals in 50 U.S. states and Washington, DC, on the value of the health care they provided to children. Iowa and Vermont came in at the top; Oklahoma and Florida fared the worst.
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The American Hospital Association (AHA) honored four hospital volunteer programs with the Hospital Awards for Volunteer Excellence (HAVE).
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In addition to giving your administration a list of roles, provide specific and detailed definitions and outline the functions your department performs for those roles, says Toni Cesta, RN, PhD, FAAN, vice president, patient flow optimization for the North Shore-Long Island Jewish Health System and health care consultant and partner in Case Management Concepts LLC.
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At a time when case management departments all over the country are facing cuts in staff or just remaining stable, DCH Health System in Tuscaloosa, AL, recently added four 0.7 FTEs to the case management departments of its two largest hospitals.
