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A New York hospital is facing a $25 million lawsuit and reeling from devastating media coverage after staff failed to respond when a woman collapsed in the emergency department waiting room.
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This example of the rapid response teams (RRTs) at Ohio Children's Hospital Association (OCHA) comes from David Kinsaul, FACHE, president and CEO of Dayton Children's Medical Center and chairman of OCHA:
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Douglas Dotan, MA, CQIA, president of CRG Medical in Houston, which offers patient safety quality management solutions to health care providers, suggests risk managers consider those policies and procedures that have helped some health care providers reduce errors related to unlabeled syringes:
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Risk managers have a new concern that will require a close review of human resources policies and procedures in order to avoid the improper use and disclosure of genetic information.
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A woman suffering from headaches went to the hospital, where she was diagnosed with a tension headache and discharged with muscle relaxation and pain medication.
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Michael S. Friedberg, FACHE, CHAM, director of patient access services at Apollo Health Street and author of Staff Competency in Patient Access, offers this nugget of truth about management: "If employees feel you'll do anything for them, they'll do anything for you, regardless of pay scale."
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Self Regional Healthcare in Greenwood, SC, decided it needed to do something about its billing statements. In response to consumer feedback and a year of planning, the hospital went live on July 21 with its "more friendly" billing system.
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We have had a cash up-front program at Mary Rutan Hospital since 1993. Since education is one of the keys to successful up-front collections for both patients and staff we have developed many training aids.
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Under a new policy instituted in May 2008, patients in the ED at Metro Health Medical Center in Cleveland who have minor ailments must now pay part of their bill before being treated or be referred to one of MetroHealth's 16 clinics in the area. They are guaranteed an appointment within 72 hours.
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The ED at Metro Health Medical Center in Cleveland began considering a new policy for patients with minor ailments about two years ago, recalls Charles L. Emerman, MD, chairman of the department of emergency medicine. "Our ED was designed for 100,000 patients a year, and it had become apparent we were going to hit that fairly quickly," he explains.
