Hospital Management
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Tried-and-true Method Gets the Word Out
Patient access gets bombarded with information in person, on email, and paper memos. There must be a way for staff to easily recognize that this information is something they need to review right away.
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Start Every Week by Announcing Priorities; End Week With Celebration
Never-ending changes for processes, requirements, and regulations mean a top challenge for revenue cycle leaders is how to disseminate all this information to staff. A facility in New Orleans has found success with two methods.
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Ask Patients for Input Before Revamping Registration
Before revenue cycle leadership proceeded with its detailed front-end modernization project at a Chicago hospital, they had to run it by some very important people — the hospital’s family advisory board. While it was time to take a fresh look at registration, admissions, and check-in, the group had to ensure that registration processes were not holding up patient care.
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TJC Surveyors Interested in Revenue Cycle Staff Capabilities
Anyone would expect TJC surveyors to ask how staff protect patient safety, not just in clinical areas but in the entire organization. But what about revenue cycle jobs and determining if someone is qualified to work in that department?
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Competencies, Training, and Fire Safety: All Fair Game During Joint Commission Surveys
Employees in clinical areas are aware that surveyors from The Joint Commission could arrive at the hospital at any time unannounced. The same is not always true for registration areas. But since registration and admission staff are the first employees patients meet, that means these employees also are the first ones surveyors will approach.
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Coordination Center Uses Real-time Data to Speed Collaborative Decision-making
As high-volume hospitals face continual overcrowding and ED boarding problems, leaders are recognizing that change is needed. To resolve logjams, some institutions are turning to a centralized command center model that relies on a nurse navigator to be the ED point person.
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Some States Provide Funding When SDOH Used to Improve Quality
One health system is finding that the state it operates in is willing to support the use of social determinants of health to address health issues affecting the community.
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Efforts Underway to Reduce Medicare Spending, Meet Standards for Spending Per Beneficiary
With the healthcare industry’s increased focus on value-based purchasing, debate continues as to whether hospitals are meeting standards for total Medicare Spending Per Beneficiary.
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Age-Friendly Health Systems Initiative Improves Delivery, Quality of Care for Older Patients
With thousands of people across the United States reaching age 65 and older every day, hospitals and health systems are looking for ways to improve care for these patients and better suit their needs.
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Strategies for How Case Managers Can Truly ‘Hear’ Patients’ Stories
Case managers have the power to help their patients change their own narratives about their illnesses and injuries.