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Splashes and splatters can transmit disease effectively, but many institutions don't adequately protect against this risk, says Susan Y. Parnell, RN, MSN, MPH, CIC, director of employee health clinical services at the University of Texas Health Science Center in Houston.
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(Editor's note: This is the first of a two-part series on the benefits of a marketing director. In this issue, we tell you about the successes of a former RN who increased referrals while working part-time as the marketing director of a surgery center. In next month's issue, we tell you about the benefits of having a full-time director with a marketing background.)
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It is viable for your facility to be out of network in a world dominated by powerful insurance payers? The answer is a definite . . . maybe.
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At first glance, an applicant may look at an open access position as a "get their foot in the door" opportunity. "They feel should a position become available within their educational background, that they will have 'first picks' as an internal employee...
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A 22-year-old emergency department registrar working the night shift at Northern Hospital of Surry County in Mount Airy, NC, was obviously very intelligent. Equally obvious to her managers, though, was her complete disinterest in her job.
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For a small number of extremely challenging cases, patient access staff at University of California-Los Angeles Medical Center work closely with a multidisciplinary team, including clinical areas.
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Collection of high-dollar accounts is important to patient access for more reasons than the obvious. In addition to having a direct impact on the hospital's bottom line, it boosts staff morale and gives everyone a reason to celebrate. It's a golden opportunity to broadcast success to other areas of the hospital.
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Did you just overhear a patient's wife say that one of your access employees is always friendly? This simple statement gives you a big opportunity.
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Obtaining "non-traditional" contact information, such as cell phone numbers and e-mail addresses, has become a major priority for University of Pittsburg Medical Center (UPMC)'s patient access department. Both of these are now required fields in the system.