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Tips for Getting the Most Out of Mediation

Remember that mediation is not about right and wrong. Rather, it is about fixing the problem at hand.

Choose a Qualified Mediator

Choosing a mediator from a reputable organization is critical to ensure the parties feel comfortable that the mediator will remain neutral.

There’s No Crying in Mediation

Emotion should be saved for the courtroom and not the mediation process, experts say.

Mediation Can Resolve Disputes Faster, at Less Cost Than Litigation

When carried out well, mediation can leave all parties more satisfied than they would have been with other resolutions.

Johns Hopkins’ Intrahospital Patient Transfer Program Reduces Risk

Adult and pediatric patients moving from one area of Johns Hopkins Hospital in Baltimore to another face less risk than might be found in other institutions because of a program ensuring that they will receive the same quality of care during transfer as they do on a unit.

Innovative Staffing Model Reduces Handoffs, Boosts Provider Satisfaction

Recognizing the risks to patient safety, many investigators have focused on improving handoff processes to reduce the potential for errors when the care of patients is transferred to new providers.

Keep an Eye Out for Noncompliance Red Flags

Case management directors can train staff to log their hours, maintain accurate documentation, and follow all payer rules and requirements to maintain compliance with laws and regulations.

Basic Compliance Training Should Focus on Payer Service Standards

Case management departments can prevent False Claims Act violations by training case managers to follow the rules set by their program funders and payers, including the Centers for Medicare & Medicaid Services.