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With its latest survey, beginning May 25, 2010, and ending May 27, Holy Family Memorial had the most surveyors it ever had seven and its first life safety survey. Mary M. Schilder, quality management, accreditation/CME coordinator, and privacy specialist, says the surveyors, who visited "every single clinic and department," were "very educational."
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STATEMENT: Healthcare Facilities (HCF's) will implement an interdisciplinary protocol addressing workplace violence prevention and response.
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A couple enters the emergency department the wife with a black eye and fresh bruises on her arm. She tells registration she fell down the stairs.
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[Editor's note: This is the first in a two-part series. This month we examine the performance improvements that one hospital achieved after placing a pharmacist in the ED. We also discuss how a pharmacist's recommendations to dispense a medication orally enabled the ED to save money and improve patient safety. In the August issue, we'll look at additional benefits these pharmacists offer, from the perspective of ED nurses and physicians.]
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As the ED staff at Valley Medical Center in Renton, WA, was preparing to move into its new "digs," emergency services manager Kayett Asuquo, RN, BSN, MBA, CES, recognized that it was important that they do more than just take a walking tour of the new facilities. They needed to see how it would function as an environment for treating patients.
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Rotating shifts have been associated with some serious health effects, including cancer, excessive fatigue, depression, and obesity. A recent study links another disorder to the disruption of changing schedules: irritable bowel syndrome (IBS).
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By taking a holistic approach to disability management, Aetna's Integrated Health and Disability program is getting employees on disability back to work quicker and healthier.
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[Editor's note: This is the second in what is now scheduled to be a three-part series on reducing violence in the ED, due to breaking news. In last month's article, our experts discussed the importance of a "zero tolerance" policy. In this article, we outline key steps recommended for reducing violence and discuss the importance of having clear procedures when it comes to dealing with patients and their families. Next month we will examine the Sentinel Event Alert just published by The Joint Commission that discusses why the ED is particularly susceptible to episodes of violence, outlines leading causal factors, and provides additional guidance for violence prevention.]
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[Editor's note: This article is the first in an ongoing series reviewing the latest findings of the Emergency Department Benchmarking Alliance (EDBA) and how ED managers are addressing the challenges that members have identified. This first article discusses how ED managers are combating steadily increasing volume. The EDBA for 2009 shows increases of 5%-10%. The EDBA findings are significant because they represent feedback from 376 high performing EDs serving 14.8 million patients in the calendar year 2009.]
