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Accreditation organizations are making an "all-out effort" to focus on safe needle use in 2011, according to Marsha Wallander, RN, assistant director of accreditation services at the Accreditation Association for Ambulatory Health Care (AAAHC).
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In my recent column, I lashed out at facilities that require patients to arrive an hour or two or more before their surgery time.
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Lack of understanding and apprehension about anesthesia might lead as many as one in four patients to postpone surgery, according to the Vital Health Report, a quarterly health survey of Americans by the American Society of Anesthesiologists (ASA).
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Hospital administrators understand that the complexity of health care insurance and billing these days requires continuous education of staff.
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A patient goes in for a colonoscopy in which a certified registered nurse anesthetist (CRNA) provides anesthesia care. According to the subsequent lawsuit filed by the family, the patient told the CRNA that he had sleep apnea and used a continuous positive airway pressure machine (CPAP) when sleeping.
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Consider evaluating educational materials, such as an educational sheet, self-care instructions, or an informational web site, with a usability test instead of a focus group, says Dana Botka, manager of customer communications with the Washington Department of Labor and Industries in Olympia.
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Improving patient satisfaction is "a high priority" for the patient access department at Advocate Illinois Masonic Medical Center in Chicago, according to Michael F. Sciarabba, MPH, CHAM, the hospital's director of patient access services.
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Representatives at Emerus Emergency Hospitals, a licensed emergency specialty hospital company based in The Woodlands, TX, have been telling patients at several of its "24-hour EDs" for months now that if they are not seen by a physician within 15 minutes, the hospital will pay for their $1,000 visit. So far, the new policy is working quite well, say Emerus representatives.
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Hamilton Ambulatory Surgery Center in Dalton, GA, has received the Summit Award from Press Ganey Associates for the fourth year in a row.