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Nancy Stringer, director of patient access at Truman Medical Center in Kansas City, MO, would like to know how other nonprofit hospitals deal with the impact of nearby for-profit providers that have much stricter patient payment policies.
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Being educated is the best defense when it comes to ensuring that your hospital is compliant with the requirements of the Health Insurance Portability and Accountability Act (HIPAA).
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Looking at opportunities for improvement after becoming director of patient access at Childrens Health Care of Atlanta about two years ago, it was natural that Millie Brown would turn her attention to the quality of registration data.
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When two police officers arrived at a hospital emergency department asking to be informed if the facility had treated an elderly woman reported missing by her family, hospital staff contacted their outside legal counsel for advice because of wariness about HIPAA privacy regulations. And its good they did.
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A discovery that came out of a congestive heart failure (CHF) project led to a Medication Mission that is improving quality of life and reducing readmission rates for patients at St. Joseph Health Center in Warren, OH.
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Daily bed alerts, emergency department (ED) case management, and an express admit unit for direct admits from physician offices are among the initiatives that help streamline operations at Lehigh Valley Hospital and Health Network in Allentown, PA.
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Whether your organization is seeking to reduce process inefficiencies or eliminate the chance of unintended patient harm, action taking is a critical step in the improvement cycle. The cycle involves devising a new or improved process, implementing changes, monitoring the effects of changes, making further adjustments where necessary, and continuing to monitor.
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A quality improvement project at a Michigan long-term care facility resulted in a decrease in the prevalence of chronic pain among its residents from 33% in March 2000 to 18% currently.
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Question: Our hospital routinely surveys patients and family members to gauge satisfaction with our services, but so far we havent really used those results in our accreditation efforts.
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A walking tour of each patient care area that includes clinical alarms could reveal both problems and solutions you might not otherwise consider, says Britton Berek, CCE, MBA, associate director of the standards interpretation group for the Joint Commission on Accreditation of Healthcare Organizations.