Hospital Management
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‘I Can’t Afford That’ Payment Plans Are New Option
Back in the days when patients did not owe much more than a $20 copay, offering a payment plan would seem more an attempt at humor than a necessary solution. But with $5,000 deductibles the new norm, it is a different story.
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Retention in Patient Access: The Struggle Is Real
Leaders devise ways to retain staff who are looking to move beyond patient access.
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Doing More With Less Staff? Cross-Training Is Not Enough
All too often, cross-training is a skill set only called on in times of need. One possible solution is to create cross-functioning roles that are used all the time.
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Successful Collection and a Good Patient Experience? It Is Possible
For virtually every hospital, the patient experience is a top priority. The same is true for point-of-service collections. For patient access, this presents quite a conundrum. The question becomes: How can registrars keep patients smiling while asking for money — sometimes, a great deal of money?
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Are Patients Happy? If Not, It Might Be Outside Your Control
Many issues come into play with patient satisfaction. Plenty of these are partly, if not totally, linked to other departments. Wait times, clinical care, cleanliness, and billing processes are just a few.
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‘What We Do Matters to People’: The Importance of Making Positive Impressions
Every patient access leader wants impressive satisfaction scores to share with hospital leadership. But unlike clinical areas, they face a daunting obstacle: Most people do not quite comprehend the patient access role. Some departments have taken proactive steps to make staff stand out and to educate patients.
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Poll: Pregnant HCWs Administering Hazardous Drugs Without PPE
Although antineoplastic drugs primarily used in chemotherapy are a known hazard to reproductive health, 9% of pregnant nurses polled said they never wear gloves when administering the medications, the National Institute for Occupational Safety and Health reports.
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Nurse Work Environment the Key to Patient Safety
Two decades after the patient safety movement began, there still is a troubling disconnect regarding one of its key tenets: a needed transformation of the nurse work environment to protect patients from medical errors and other adverse events.
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NIOSH Occupational Injury Network Will Close This Year
The OMB determined the network data were not sufficiently representative of all healthcare facilities; thus, benchmarking and interfacility comparisons could not be made.
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Ebola Vaccine Given to U.S. Caregivers, Healthcare Workers in Congo
While thousands of healthcare workers have been immunized, it is not clear whether those who have contracted Ebola delivering care to patients had been vaccinated.