Hospital Management
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Organizational Plans to Help Homeless Patients Become Healthier
Communities across the country are working to reduce or end chronic homelessness. They are focusing on ways the government, nonprofits, and healthcare providers can work together on solutions that benefit all.
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Collaborations With Community and Health Systems Help Homeless Patients Gain Housing, Healthcare Services
The healthcare system is uniquely positioned to see how the social safety net can fail people who are homeless and who often suffer from substance use disorders and severe mental illness.
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Revenue Cycle Leaders Revamp Financial Clearance Process
Routine encounters with patients with little-to-no understanding of their out-of-pocket costs.
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Registrars Need Proven Responses to Counter Payment Refusals
Registrars use certain responses when parents object to paying at the point of service.
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Take Role-Playing Examples Straight From Registrars
At one facility, registrars used a skit to show each other how the collection process would flow smoothly from start to finish if all communication was provided correctly. Scripting was based on the toughest collection scenarios that front-end staff had ever faced.
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Registrars Use Comments in EMR to Find and Help Patients
When a patient survey revealed concerns about confidentiality and timely evaluation, registrars at one facility used a simple trick through familiar technology to solve the problem.
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Top Annoyances: Wait Times and Collections
The key to defusing tension involving collections is to pay attention to the specific patient’s issue, just as registrars would in any other situation.
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People-Pleasing Skills Needed to Calm Angry Patients
Some common issues that upset patients and ideas for how registrars can rescue these difficult situations.
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Real-Time De-Escalation: Patients Leave Registration Happier
There are countless reasons for misplaced anger directed at registrars, but all have one thing in common: Everyone just wants to be heard.
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Surprisingly Few In-Network Claims Denials Appealed Successfully
Revenue cycle leaders always had access to anecdotal evidence to suggest hospitals are seeing a surge in denied claims. Now, there are data to prove it.