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Switching to an all-electronic system in the ED for charting and other functions is only a dream for some cash-strapped facilities, but an Ohio hospital is showing that the high initial cost can be recouped quickly through the money saved on transcription and other services.
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Is it true that we can violate EMTALA by not encouraging a patient to stay for treatment when he wants to leave?
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If you want to improve your EDs patient satisfaction ratings, dont start by looking at how happy your patients are.
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ED managers experienced with camera crews offer this advice on how to tightly control the project:
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Editors note: In this first part of a two-part series, ED Management shows how important it is to exercise tight control over camera crews and what can go wrong if you dont.
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Two leading health care industry coalitions have launched a universal web site aimed at standardizing Health Insurance Portability and Accountability Act (HIPAA) communications between health plans and the provider community, including hospitals, physicians, billing services, vendors, and clearinghouses.
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The National Committee for Quality Assurance (NCQA) and the Joint Commission on Accreditation of Healthcare Organizations announced recently they jointly will offer a Privacy Certification Program for Business Associates.
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One way an organization can ensure repeat business is by developing a strong customer service program that includes a concern management system. An effective concern management system involves five steps. The first step document the concerns was described in last months Quality-Co$t Connection column. The last four steps are described in this months column.
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A quality improvement project in Dayton, OH, achieved a 36% drop in mortality from acute myocardial infarction (AMI) among a group of hospitals cooperating on the effort, and participants say it could not have been done without high-quality data collection by peer review and quality improvement professionals.