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Hospital Management

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  • Investigate Thoroughly, Follow HCQIA Standards in Disciplinary Process

    Once an allegation is made against a healthcare practitioner that will require peer review, it is important to conduct a thorough and impartial investigation. The caregiver should be informed of the issues of concern in writing and provided the opportunity to respond to the concerns of the professional review bodies. Where appropriate, outside experts can be helpful in objectively evaluating clinical issues.

  • Avoid Legal Pitfalls in Peer Review Process With Bylaws, HCQIA Standards

    The peer review process can be a legal mine field, with missteps exposing the hospital and health system to allegations that result in significant liability. Reduce that risk by knowing the common mistakes and using best practices to keep the review above reproach.

  • Paradigm Shift Needed on Healthcare Violence

    Workplace violence in healthcare occurs at rates more than four times higher than in other industries. Patients and family are under stress, and often take it out on the physicians, nurses, and other employees.

  • Patient Watch: Alternatives to Using Nurses and Security Officers

    Hospitals often struggle with the need to provide close watch over a potentially dangerous patient without relying on skilled nurses or security officers who are needed elsewhere. Some hospitals find that a patient watch program is the right solution.

  • Applying Ethics to Burnout

    Between one-third and one-half of U.S. clinicians are experiencing burnout, according to a report from the National Academies of Sciences, Engineering, and Medicine. The report confirmed that burnout among U.S. clinicians is occurring at alarming rates, and made recommendations for system reforms and human factors redesign.

  • Healthcare Worker Attitudes and Perceptions About Respiratory Protection

    In an unusual qualitative study, healthcare workers revealed a variety of attitudes about respiratory protection equipment, including motivations and suspicions that could improve or undermine compliance.

  • Surprised by Joy: A Framework for Finding Meaning in Work

    There may seem to be a chasm between healthcare work and the commonly understood meaning of “joy,” but the Institute of Healthcare Improvement (IHI) is dedicated to bringing the ambitious goal of “joy in work” into reality. The IHI framework is designed to reduce staff burnout while improving patient care and overall organizational performance.

  • Work Culture: Breaking Down Silos, Ending the Silence

    Experts say workplace culture change — a critical issue in an era of pervasive burnout — must include leadership, but it often begins at the grassroots level with some simple but aggravating problem.

  • Tips for Becoming a More Effective Leader

    Case managers facing frustration and burnout can learn simple skills to reduce stress and become more effective leaders.

  • Career Outlook for Case Managers

    In today’s hospitals, the role of case manager has expanded greatly as regulatory demands have increased. Case managers in large hospitals have moved into C-suite roles, where they can greatly influence the hospital’s processes and procedures to improve the patient’s experience and outcome. They also can address payer and regulatory issues.