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It was no secret that clinical areas didnt have a good working relationship with registrars at OSF Healthcare in Peoria, IL. In 2013, patient access leaders set out to change this relationship.
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Providers ordering stat CT scans or magnetic resonance imaging scans (MRIs) certainly dont want their patients to wait hours in the emergency department, to show up for a test only to learn the original order was incorrect, or receive a bill due to a failure to obtain a required authorization. Too often, however, those situations occur.
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Just five years ago, patient access employees at University of Washington Medical Center in Seattle werent collecting anything from patients at all. This year, collections in the emergency department topped $4.5 million.
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All conversations that come into central scheduling are recorded and are used for two purposes, says Mike Horton, manager of the central scheduling department at Hackensack (NJ) University Medical Center.
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Registrars at Georgia Regents University in Augusta work side by side with utilization review/precertification nurses to prevent claims denials.
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IRB cheat sheet placemats provide IRB members with clear regulatory information for reference during IRB review meetings.
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In the age of smart phones, iPads, electronic checklists, text message reminders, and other tools, it would be easy to forget that sometimes the best solution is the simplest: no-tech. At least thats what one research and human subjects protection expert discovered when trying to find a way to improve IRB meeting and review quality.
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IRBs searching for highly effective ways to improve protocol submissions and enhance education and training efforts might check out the SWAT! program at Washington University in St. Louis.