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The Department of Health and Human Services (HHS) came out in March with a draft insurance application that showed what applying for benefits under the Affordable Care Act (ACA) exchanges might look like.
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Faced with rising Medicaid costs, most states are trying to come up with ways to save money.
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If one of your best registrars is considering leaving patient access for a higher-paying position in another hospital department that offers better compensation and hours, there might be something you can do to change his or her mind.
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As a new manager in the emergency department (ED) setting, Shante R. Hill, manager of the patient access revenue cycle at University of Mississippi Medical Center, Jackson, discovered some unique challenges with registration accuracy.
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Patients and family might perceive the information they give registrars as mundane demographic details, says John Linser, MPA, director of operations for Registration Services at Cincinnati (OH) Childrens Hospital Medical Center.
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Emergency department (ED) registrars at the University of Washington (UW) Medical Center in Seattle have collected co-pays for five years, but soon they also will collect coinsurance from patients and give cost estimates on the patients total out-of-pocket responsibility.
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Registrars at Mercy Medical Center in Oshkosh, WI, have learned a lot by shadowing clinical staff when they are first hired, reports Linda Swanson, registration coordinator.
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The importance of encryption is emphasized with most of the most recent major breaches added to the Department of Health and Human Services (HHS) list of breaches. Seven of the breaches involved laptops, while the other two involved paper records.
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New provisions and clarifications in the Health Insurance Portability and Accountability Act (HIPAA) omnibus rule might have some hospitals scrambling to determine their compliance level, but it might not be a situation that requires outside help.
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If the information collected by registrars is not correct the first time around, this problem means less revenue and dissatisfied patients, but patient access employees dont always realize the implications of simple mistake.