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Do staff members mention a patients name not just once, but three times during the registration process?
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Your new hires impressive experience with registration and financial counseling doesnt mean he or she is the right fit for the emergency department (ED).
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By creating a more efficient registration process, the percentage of patients stating they were satisfied or very satisfied in response to the survey question, How satisfied were you with the registration process? rose from 50.7 % to 58.5% positive in just one month at Saint Elizabeth Regional Medical Center in Lincoln, NE.
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A small group of patient access employees at St. Anthony Central in Lakewood, CO, participate in the departments Unit Base Council which is charged with coming up with ways to improve customer satisfaction.
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Get out of my room! Im not signing any paperwork. How you get paid is your problem, not mine. Thats what a self-pay patient who required open heart surgery told a case manager at Trinity Rock Island (IL).
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A growing number of public hospitals are engaging their patients in a conversation on how to improve service, according to the National Association of Healthcare Access Management (NAHAM), which refers to a story in Modern Healthcare.
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Electronic health records (EHRs) have long been touted as a transformative tool in medicine.
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If youre the one who tells self-pay patients their bill is in the six figures without offering any assistance, theyre very likely to blame the messenger and become defensive. On the other hand, what if you could give those patients peace of mind by helping them obtain desperately needed coverage?