Hospital Management
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Remote Registrars Actually More Engaged
Learn how some patient access departments are boosting morale for remote workers.
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Productivity Expectations for Remote Registrars Are Clear, Closely Tracked
Supervisors set the tone early and keep close tabs on employees.
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Financial Counselors Reach Out to Community
Their goal was to find people who were avoiding seeking needed care because of inability to afford it, undocumented status, or language barriers.
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Patient Access Can Assist Those Who Present Without Coverage
Forty-one percent of adults reported job disruption and losing job-based health insurance coverage, according to the results of a recent survey.
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Registrars May Miss Out-of-Network Status if Patient Self-Schedules
For patients, self-scheduling appointments is convenient. For registrars, it complicates matters somewhat.
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Health Plans Turn to Third Parties to Handle Claims and Authorizations
Health plans are increasingly working with third-party business partners to manage certain operational activities. Although third parties may help save money, for patient access, it could mean more claims denials and authorization hassles.
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Revamped Price Estimate Processes Demand Accuracy
The landscape is shifting away from point-of-service collections toward financial transparency and patient education.
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Patients Want Hassle-Free Financial Experience
Hospitals face all kinds of bad publicity, but few stories focus on how hospitals help patients financially.
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What Would You Do?
What follows are some real-world problems worth considering. While some of these may seem innocuous, others may be more serious — issues that put patient safety at risk or activities that are downright illegal.
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Lack of Health Literacy Tied to Higher Risk for Postoperative Infections
Patients who struggle to read, absorb, and follow healthcare instructions may be more likely to contract an infection after surgery, according to the results of new research.