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Hospitals and EDs across the country continue to struggle with how to most effectively identify and treat patients who present with sepsis or develop the condition sometime after they have been admitted.
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While the U.S. Supreme Court has settled the issue of constitutionality, President Obama's signature health reform legislation, the Accountable Care Act (ACA), still faces significant political headwinds that could chip away at provisions in the landmark health care law.
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If patients are financially cleared and pre-registered before they present for services, this situation give you the opportunity to obtain demographic information, but do you also consider the patients need for an interpreter at that point?
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Hospitals are getting penalized for preventable readmissions, due to the Patient Protection and Affordable Care Acts linking of Medicare payments to the quality of care that hospitals provide.
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Here are some ways that patient access managers showed registrars their appreciation after Hurricane Sandy
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As patient access staff well know, managing patient identities is one of the hidden problems of health information exchange (HIE) and electronic health record (EHR) technology, according to the National Association of Healthcare Access Management (NAHAM).
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Staffing shortages and having to pull staff from other areas due to volume surges in the emergency department (ED) were two challenges Annemarie Rappleyea, CPAR, patient access supervisor for the ED at Community Medical Center in Toms River, NJ, faced during Hurricane Sandy.
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While some patient access employees at Cincinnati (OH) Childrens Hospital Medical Center were bilingual, they werent qualified to serve as interpreters. Now these employees will be offered training based on Kaiser Permanentes Qualified Bilingual Staff Model and Program.
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When a bonus was first offered to registrars at the University of Tennessee Medical Center in Knoxville for meeting specific collection amounts, customer service was top of the mind for patient access leaders.